RETURN POLICY

Please choose your item carefully, and be sure to read the FULL product description, including size of product and care instructions, as we do not accept returns for change of mind.

Please be aware that whilst I have made every effort to accurately depict the colours of the pieces, there may be some variation due to different computer/ phone screens and monitors.

 

If there are any issues with your piece, please let me know within 48 hours of delivery by emailing info@brightandsondertextilemerchants.com

SHIPPING POLICY

Orders will be processed within 3 days, and shipped via Australia Post.

 

We use compostable mailing satchels, and strive for plastic-free packaging where possible. 

 

 

Postage in Australia-

Postage cost depends on weight, and will be calculated at checkout. 

 

Standard postage starts at $9.00, Express Postage starts at $11.95.

Postage includes tracking, but not insurance. 

International Postage-

International postage cost is calculated at checkout, and will depend on weight of package and country of destination. 

Standard and Express options are available for most destinations.

Postage includes tracking, but not insurance.

Please read note below, regarding the impact of Covid19 on international postage.

***PLEASE NOTE***

The Covid19 pandemic is resulting in significant postage delays around the world.

Please understand that whilst orders will be processed promptly, I have no control over how long shipping takes once I have posted an item.

Refer to the Australia Post website for the latest information regarding postage delays.

https://auspost.com.au/service-updates